HP Envy 4520 Prints Blank Pages

[hcampana]

My HP 4520 all of a sudden is printing blank pages. Why is this happening? 

[A_Gayathri]

Hi @hcampana,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Envy 4520 Prints Blank Pages Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware. 

HP ENVY 4510, 4520 printers - No black ink, wrong colors, other print quality issues

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

.

[hcampana · Accepted solution]

I performed the power off/on as suggested but it did not work. I soaked the HP63 ink cartridges (2) in very hot water to maybe loosen the stale ink and that worked. Soaked them 3 separate times for 15 minutes each and the printer prints perfectly with the ink having 2009 as the expiration year.

[A_Gayathri]

@hcampana,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!