HP Envy 4520 only prints blue

[Brummie100]

I am having trouble with my Envy 4520 it's only print in blue ,even when I turn colour off when I try to print,

My OS is Ventura 13.5.1 not 12.0 Monterey

I have tried cleaning the print heads and Aliging the page but when I try scanning the page it says there not one there!

Put new Colour cartridge in as well.

Downloaded  new driver's and reinstalled Printer in System Setting, unplugged the Printer as well waited a minute plugged back in to power.

Even ran Disk utiilty to see if there were any faults.

What should I try next?

[Irfan_06]

Hi @Brummie100,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware failure) 

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Brummie100]

I  got in touch with the HP Insta Ink and they are sending me a new Black ink cartridge to see if that's the problem, I have since done some researchtand found that other people are having troublewith printing since the last update to MAC OS 13.5.1 which I did in Augus'

The last time I did any printing was in July, I don't do a lot of printing.

I have tried to print from Android phone and had a better result using the HP Smart app, but the print came out faded.

I will try to do as you suggested and copy something.

I have removed the printer from my System and reinstalled it and downloaded the recent update, I didn't have any luck though with the updating the firmware.

Thanks for getting in touch.

Brummie

[Irfan_06]

Hi @Brummie100,

Glad to hear that you are going to receive new ink for your printer from instant ink service.

Try the new ink and see if that helps.

I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support

[Brummie100]

As I have mentioned in a previous message I have downloaded Firmware EN4520_2023B.dmg where do I put the file in the HP Folder in Applications?

Thanks,

Brummie100

[Brummie100]

Hello,

Can you advise what I should do, when I try to install the EN4520_2023B.dmg I get this message This Firmware updater does not contain upgrades for your device.

Good news since installing the Black cartridge my HP 4520 is now working even though it was showing that it still had black ink?

Thanks.

[Irfan_06]

Hi @Brummie100,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support

[Brummie100]

Can you please help me with the Firmware issue that I have mentioned in a previous message, please

Thanks 

[Raj_05]

Hi @Brummie100,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you've already tried several troubleshooting steps to resolve the issue with your HP Envy 4520 printer only printing in blue. Since you've taken some initial steps and are still facing problems, here are some additional suggestions to help you troubleshoot this issue.

• Check Ink Levels: Ensure that your color ink cartridges are not empty or nearly empty. Sometimes, even if you want to print in black and white, a color ink cartridge may still be required for proper printer operation.
• Printer Settings: Verify that your printer settings are correctly configured. Make sure that you have selected the option to print in black and white or grayscale when you want to print without color.
• Clean Printhead Manually: In addition to running the automatic printhead cleaning from the printer's control panel, you can also try manually cleaning the printhead. This involves removing the cartridges and gently cleaning the printhead with a lint-free cloth and distilled water. Be careful not to touch the nozzles or contacts on the cartridges.
• Reset the Printer: Turn off the printer, disconnect the power cord, and leave it unplugged for a few minutes. Then, plug it back in and turn it on. This can sometimes reset the printer's internal settings and resolve printing issues.
• Firmware Update: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP support website. Updating the firmware can sometimes fix software-related problems.
• Try a Different Document: Sometimes, the issue might be with the document or file you're trying to print. Try printing a different document or a test page to see if the issue persists.
• Check for Driver Updates: Make sure you have the latest printer drivers installed on your Ventura 13.5.1 system. You mentioned downloading new drivers, but double-check to ensure they are compatible with your operating system.
• Check Scanner Connection: If you're having trouble scanning as well, ensure that the scanner is properly connected to your computer. Check the physical connections and make sure the scanner is recognized by your operating system.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Brummie100]

Hi,

Thank you for your message.

My printer is now working fine, what I don't understand  that it wasn't printing before I installed the new back cartridge, I am a Insta ink subscriber, my old black cartridge showed that it wasn't empty?

Also I have downloaded the latest Firmware for my printer, but when I have tried to run it I get a error message saying "This Firmware update does not contain updates for your device"

Thanks,