HP Envy 4524 printing brown instead of black

[filey]

My HP Envy printer has suddenly started printing brown instead of black when trying  to print photos, this has only recently started as I have printed out plenty of photos with no problem up until now any advice is welcome thanks

[Jay_G24]

Hi @filey,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[filey]

Hi, thanks for replying I have done everything and found that a lot of the problem is down to the photo paper so I got some HP everyday photo paper and it is a lot better but still not quite as black as it should be. I have also attached the report you asked me to post

Regards Rob

[Jay_G24]

Check the print settings for your print job when using a Mac computer.

1. Open a document, click File, and then click Print.

   The Print window opens.

2. Select the Paper Type/Quality or Media & Quality menu.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper type: If one of the options matches your paper type exactly, select that option.

   • Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality.

   To save your settings for future print jobs, select Save in the Presets menu, and then name the new preset.

You may refer to -Print Settings Guide (Mac)

Keep me posted!