HP Envy 4527 - Ink Issue after moving

[evas88]

Hello, 

we recently moved from London to the US and took our printer with us that we bought in the UK. Envy 4527. 

We were subscribed to Inst Ink - which doesn't seem to work over in the US with this printer. 

Now I bought HP Ink 63 which was supposed to work with the printer but I am getting an Ink error that they aren't compatible. 

Can anyone advice? 

Thank you so much. 

Best Eva

[sandytechy20]

@evas88

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[evas88]

@sandytechy20 

Thank you so much for your reply. 

I just checked and I haven't gotten private message. Would you be able to resend it?

Thank you so much for your help. 

Best, Eva