HP Envy 5000 won’t print correctly

[Printerenvyz]

 

 

Hi, I have installed new ink into my HP Envy 5000 and did double cleaning of cartridge but the print out still comes out cut up. I’m not sure what else to do as my printer is out of warranty 

[Jay_G24]

Hi @Printerenvyz,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a print quality issue

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a cartridge/ printhead failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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