HP Envy 5010 Black Ink problem

[JJJ34]

Hi there,

I've been having a problem with my printer. The black ink seems to not print properly in random places. For example, in the picture below, you can see that the S is smudged and the p is not fully printed. The colour ink is working absolutely fine, and supplies of both ink cartridges are fine. What could this be?

Thanks a lot,

Johann

[sandytechy20]

@JJJ34

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

Did you make a copy and check if that prints fine?

Meanwhile:-

Print a Print Quality Diagnostic report

Load the printer with plain white paper.

• On the printer control panel, swipe left on the display, and then touch Setup .
• Touch Tools.
• Swipe up on the display, and then touch Print Quality Report.

If that print quality is not good, follow these steps to fix the issue.

Clean the ink cartridges

• Load the printer with plain white paper.
• On the printer control panel, swipe left on the display, and then touch Setup .
• Touch Tools, and then touch Clean Cartridges.
• Examine the print quality on the Print Quality Diagnostic report.
• If the print quality is acceptable, touch No. You can stop troubleshooting.
• If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.