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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Trashys
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HP Envy 5010 - No Black INK when printing

HP Recommended
HP Envy 5010
Microsoft Windows 10 (64-bit)

Hi everyone.

So this printer has been used maybe 5 times since purchasing it. Steadily HP has been charging me for "instant ink".
New cartridge and everything btw that came straight from HP itself.

Now i try to print documents and the printer is straight-up printing but black print does not come out.
Magenta prints just fine but not black...

I tried to run tests, same issue.  

Now since the cartridges are full on ink, and i only get replacements when the ink runs out, but because it doesn't use the black ink ill never run out by that logic? Keep in mind that i've been getting charged on a monthly basis for quite some time.

HP is there a fix for this? I barely used this printer, the cartridges are the ones that i got from HP so what is the problem?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@Trashys, Welcome to the HP Support Community!

 

I understand the printer is not printing in black. Clean the ink cartridges up to 2 times as shown in this document - No black ink, wrong colors, other print quality issues

Print a quality page to check the result.

 

If the issue persists, as the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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