HP Envy 5020 printer

[Dsixtwoeight]

I tried to replace the black ink cartridge for my HP Envy 5020 printer. I found the new cartridge 304 was replaced for my old 64 ink. However, when I install the 304 cartridge, printer shows the cartridge is not intended to use in my printer. I tried to update the firmware and nothing help. Please kindly help to solve this problem. Thanks a lot.

 

 

[sandytechy20]

@Dsixtwoeight

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.