HP Envy 5020 setup cartridges. Help me. Please!!

[Samm5]

Hi

I own an ENVY 5020 printer plus an Envy 4507 both on instant ink and working fine (apart from the 4507's reluctance to print photos but that's another issue...)

I just purchased another ENVY 5020 second hand for an elderly disabled friend (thinking it would be a cheap option for him as he doesn't print that much) that came without any cartridges. So I then bought a pair of genuine HP cartidges. I removed web services first incase it was still tied to an instant ink account.

I installed the black cartridge and it works perfectly. However, when I installed the colour one, it won't work as it says it requires the setup cartridge. I know what setup cartridges but they obviously didn't come with this printer. How do I get round this problem? I've spent a lot of money on ink and can still only print in B&W!

Also, if there is no solution, could I use these cartridges in another 5020 printer so long as it wasn't signed up to instant ink?

Help!!

[Betty0610 · Accepted solution]

@Samm5

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Samm5]

Many thanks again 🙂