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‎02-09-2021 06:36 AM

HP Recommended
Product: HP Envy 5032
Operating System: macOS 10.14 Mojave

The printer does not recognise the black ink cartridge. I have gone through all the trouble shooting suggestions and still it does not work. I have also installed latest firmware. Any suggestions?

Category:
1 person had the same question
1 REPLY 1

‎02-12-2021 02:30 AM

HP Recommended

@Judy96, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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