HP Envy 5055 Printer- Having issues printing.

[kelseykstr]

The page prints with lines missing and the words that are there are only the top portion of the word most of the time. I have tried to clean cartridges and align cartridges and clean smear with no luck of fixing the issue. My ink levels are full on the black ink and only 1/4 left in colored however only printing in black at the moment. This same issue was happening with previous black cartridge. I confirmed this same thing is happening when taking a copy on the printer, so it's an internal printer issue. When I print the alignment page all of the black letters don't print and bottom portion of letters gets cut off. Please help.

[Max3Aj]

@kelseykstr, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since the issue happens both when printing and making copies, it's likely a hardware-related problem rather than a driver or software issue. Here are the steps to troubleshoot and fix your HP Envy 5055 printer:

Check the Ink Cartridge Vent

• Remove the black ink cartridge.
• Inspect the vent (top side of the cartridge). If it's clogged with dried ink or adhesive residue, gently clean it with a lint-free cloth.
• Ensure the vent is clear before reinserting the cartridge.

Manually Clean the Printhead

Since automatic cleaning didn’t help, you should manually clean the printhead:

• Power off the printer and unplug it.
• Remove the ink cartridges.
• Dampen a lint-free cloth with distilled water and gently clean the copper-colored contacts and nozzles on the ink cartridge.
• Also, clean the printhead inside the printer.
• Let it dry for a few minutes before reinserting the cartridges and turning the printer back on.

Try Printing in Different Quality Modes

• Go to Printer Properties > Printing Preferences > Paper/Quality.
• Change the Print Quality to "Best" or "Normal" instead of "Draft".
• Try printing again.

Perform a Hard Reset

• Turn off the printer and unplug it from the power source for at least 60 seconds.
• Plug it back in and turn it on.
• Print a test page.

Check for Firmware Updates

• Go to HP Support and check if there’s a firmware update available for your printer.
• If an update is available, install it and restart the printer.

Replace the Black Ink Cartridge

Since the problem persists across multiple black cartridges, it could be a faulty batch. Try replacing the blank ink. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support