HP Envy 5055 Printer cartridge

[Pat4414]

My Envy 5055 printer was working fine until I installed a new black ink cartridge.  First the black did not print at all so I ran the clean cartridges option.  Now there is some black ink being dispensed but it is very bad quality .  Not printing clearly at all.  I would like to try another cartridge but I  can't return the cartridge purchased at Walmart because the package has been opened and it is their policy = no returns on opened packages of ink cartridges. So now I do not know if I spend another $36 for another cartridge or is there something wrong with the printer. It is out of warranty.  I purchased it in 2021  

[sandytechy20]

@Pat4414

Welcome to the HP support community.

I understand that the black ink cartridge is not printing, I am glad to assist you.

Manually clean the area around the ink nozzles

• Gather the following materials:
• A clean, lint-free cloth or a clean, dry cotton swab
• Distilled or bottled water.
•   CAUTION:Do not use tap water because it might contain contaminants that can damage the printhead.
• Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.
• The carriage moves to the center of the printer.
• 
• Wait until the printer is idle and silent before you continue.
• Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.
• 
• Hold the ink cartridge by its sides.
• 
• Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
• Clean the face and edges around the ink nozzle with the cloth or swab.

•   CAUTION: Do not clean the ink nozzle plate.
• 

• Nozzle plate - Do not clean
• Area surrounding ink nozzle - Do clean
• Ink cartridge contacts - Do not clean
• Wait for the cleaned area to dry before you continue (approximately 10 minutes).
• With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.
• NOTE: Install the color ink cartridge on the left and the black ink cartridge on the right.
• 
• Close the lid on the ink cartridge slot to secure the ink cartridge into place.
• Repeat these steps to clean around the nozzles on the other ink cartridge.
• Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.