HP Envy 5055 - recently moved from UK to US. I need someone to help with a regional reset

[green22222]

HP Envy 5055

The region set on the printer is the UK.  I have recently moved to the US.  The printer is not accepting the new printer cartridges.  I need a regional reset to be performed on the printer.  Please advise on how to do this.

[Sneha_01]

Hi @green22222 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[green22222]

I do not have a usb to connect the printer to the computer so this solution does not help.

[Sneha_01]

Hi @green22222,

We need the USB connection to perform the reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[green22222]

No this doesn’t help.  I do not have a USB for the printer.

[A_Gayathri]

Hi @green22222 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!