HP Envy 5070 "Use SETUP Cartridge" Bypass

[itslaff]

Hi all,

My girlfriend was gifted an HP Envy 5070 printer from her sister, I went out and bought the correct HP 65 cartridges for the printer and when I went to use them the first time, it gave me a "Use SETUP Cartridges" error. I do not have these SETUP cartridges nor does her sister. I searched a bit on the forums and saw similar issues that needed to be assisted by HP Support. I haven't been able to find any resolutions on this specific model on Google, YouTube or Reddit. I called HP Support and after 20 minutes of my time, they told me I would need to pay $90 whether they can help me or not. 

I have tried resetting all of the settings within print configuration, reseating the cartridges, trying one cartridge at a time and a soft reboot as well as a full reboot of the printer itself. Nothing has worked, I can not figure out how to get around this "Use SETUP Cartridges" error and as far I'm concerned I just spent $40 on ink for no reason.

Is there anyone that can PLEASE help with this? It is driving me nuts!  

[Nal_NR]

Hi @itslaff

Welcome to the HP Support Community. 

I understand that you are getting a bypass setup cartridge error. I'd like to help!

Follow the steps below and keep me posted on how it goes. 

1. Touch the Home button once, then the Back button twice, then the Home button once.

Option#1 is Back & Option#2 is Home in the above picture.

NOTE: Envy Photo 7000 control panel buttons are not backlit, so they may not be visible.

1. Open the ink cartridge access door, and then close it. A Load Paper message displays on the control panel display, and the printer begins initializing.
2. If the initialization does not begin, repeat steps 1 and 2 until it does.
3. Follow the prompts on the control panel display to complete initialization.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @itslaff

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!