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‎12-02-2020 05:10 PM

HP Recommended
Product: HP Envy 5530

Hi, I have a HP Envy 5530 printer. Today I bought calidad ink cartridges that are the "alternative for HP 61 XL".

When I installed the black new calidad ink cartridges, an error messages pops up on my HP printer "Ink Cartridge Problem: The following Ink Cartridge must be replaced. Super frustrating. How can I get this printer to work? 

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1 REPLY 1

‎12-05-2020 06:06 AM

HP Recommended

Hi @KH_SYD_25,

 

I'd like to help!

 

Update the printer firmware, Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

I hope that answers your concern adequately. Let me know!

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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