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‎10-27-2021 11:48 AM

HP Recommended

Thanks 🙂 Which cartridges were used to generate these codes?


I am an HP Employee

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‎10-27-2021 05:00 PM

HP Recommended

Hi

 

The codes I sent you were generated with the original / US (HP61) cartridges in the printer. Should I generate the codes with the cartridges available in Brazil (HP122) instead?

 

Thanks

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‎11-01-2021 09:15 AM

HP Recommended

Hi Betty

 

Did you have a chance to see my last message? The info I sent was generated with the HP61 cartridges in the printer. Would you like me to send the  info with the HP122 cartridges in the printer?

 

What are next steps to complete the region reset?

 

Thanks

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‎11-03-2021 05:58 PM

HP Recommended

Hi Betty

 

Hope you are doing well. Do you have an update on the codes for resetting the  region (US to Brazil) of my printer Envy 5530?

 

Thank you

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‎11-04-2021 07:07 PM

HP Recommended

Hi Betty

 

Just following up on my case, did you have a chance to see the codes I sent you? Do you need any additional info?

 

Thank you 

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‎11-20-2021 03:11 PM

HP Recommended

Hi

 

Still trying to get my region reset, unfortunately the region reset codes you sent me did not work. The printer  and cratridge values I sent you were generated with the cartridges from the country where I bought the printer (US - cartridges HP61). Should I have generated the printer info with the cartridges for Brazil (HP122) in it?

 

Thanks

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