HP Envy 5532 will print photos on plain paper but not on HP Premium Plus paper.

[MargL2022]

I cannot print photos on HP Premium Plus paper. They will print on plain paper but not on photo paper. I have used all the correct settings and tried many solutions that I've found but after four hours I am no further forward. Can anyone help please?

[Dragon-Fur]

@MargL2022 

Welcome to the HP User Community.

According to the printer specifications, the Premium Plus photo paper is not supported.

 Printer Specifications for HP ENVY 5530, DeskJet 4510 Printers

Paper Handling > Paper tray capacities

Tray	Type	Weight	Capacity
Input tray	Paper	64 to 90 g/m² (20 to 24 lb)	Up to 100 sheets
Transparencies	n/a	Up to 40 sheets
Photo paper	Up to 280 g/m² (75 lb bond)	Up to 30 sheets
Envelopes	64 to 90 g/m² (20 to 24 lb)	Up to 10 envelopes
Cards	Up to 200 g/m² (110 lb index)	Up to 40 cards
Output tray	Paper	n/a	Up to 30 sheets
Photo paper	n/a	Up to 10 sheets
Envelopes	n/a	Up to 5 envelopes

At 80lb / 300 gsm, the HP Premium Plus photo paper is too heavy for this printer.

Example

HP Store > HP Premium Plus Photo Paper, Glossy, 80 lb, 5 x 7 in. (127 x 178 mm), 60 sheets CR669A 

Consider using HP Advanced Photo Paper

Printers like this paper.

You could try hand guiding the "too heavy paper" as the printer tries to pick up the paper.

Might work - or it might jam, get stuck, fail utterly, or ruin everything.

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY 5532 e-All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[MargL2022]

Thank you Dragon Fur. I have used this paper previously many times without any problem so cannot understand why it won’t work now, the paper goes through the printer and it sounds as if it’s printing but it just comes out blank! 

[Dragon-Fur]

@MargL2022 

You are welcome.

OK...

I don't have a different "for sure" answer - it is true that sometimes a printer will tolerate paper not intended for it.

I would guess that perhaps the printer is not-so-new anymore.

If not done, add these to your checkpoints...

• Printer might be dirty (and benefit from a good cleaning)  HP DeskJet 4510, ENVY 5530 Printers - 'Paper Jam' Error 
• Printer rollers might not be able to handle the heavier paper anymore - there is no actual fix for this one

• In spite of appearances, Printer might not be aware of the Paper Size / Type
• Printer software might benefit from being uninstalled / reinstalled.  

Adjust / Edit / Modify Paper Size & Type

Open Printer Tray,

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Restack together so the edges match along all sides

Return the paper to the tray

Wait a few seconds

Close Tray

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Look for a message on the printer display panel.

Click Modify / Change / No-Yes (wording varies),

Select / Adjust the paper size and type, Click OK

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Paper Sizes

No Size in List?

If the size of the Paper Size is not in the Drop-down list,

If the printer supports the option,

Select Custom

Notes: 

• Not all printers support size “Custom”

• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_12

Printer Software

Full Feature Software / full driver printer software installation package - Information and Download

HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers 

Printer Software - Re-installation - Details

Create Restore Point (Optional)

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Apply or OK to exit the menu after the Restore Point is complete.

Windows Updates

Before you install / reinstall printer software, do check and run Windows Updates. 

Settings > Update and Security > Windows Updates

If you install any Windows Updates: After the update is installed, Restart the computer and log in.

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Reminder: 

Windows > Uninstall HP printer software > Restart.

Open and check / remove the printer from Devices and Printers list.

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove"

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"