HP Envy 5640 display saysI nk Cartridge problem, HP Smart app says the same.

[MrCrutt]

HP Envy 5640 display saysI nk Cartridge problem for black ink, HP Smart app says the same.

Tried the suggested solutions from the HP Smart app, cleaned the cartridge, checked firware up to date, disconnected and reconnected, checked the printer can connect to the internet and so on. Still no fix. I subsribe to HP Instant Ink but the HP Smart app says no ink replacement until the error is fixed. I do not have a spare black ink cartridge to try so where do I go from here?

[Nal_NR]

Hi @MrCrutt,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document and still having issues, I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

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I hope this helps resolve this issue completely,

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