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‎09-25-2022 08:21 AM

HP Recommended
Product: HP ENVY 5661 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

I changed the black ink cartridge (Black 62 - C2P04A) and am now receiving an error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK."  I have tried this, cleaning the contacts, resetting the printer to factory defaults, verifying firmware to be updated, and none has fixed the problem.  Any help would be greatly appreciated.

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2022 07:27 AM

HP Recommended

Hi @hark95
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing cartridge issues with your HP ENVY 5661 E-All-In-One Printer.

 

Please remove the black ink cartridge and check if the printer is printing with only color cartridge installed.

If that works then the black cartridge has a hardware issue.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-08-2022 07:27 AM

HP Recommended

Hi @hark95
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing cartridge issues with your HP ENVY 5661 E-All-In-One Printer.

 

Please remove the black ink cartridge and check if the printer is printing with only color cartridge installed.

If that works then the black cartridge has a hardware issue.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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