HP Envy 6010 not printing in black/ink levels apparently okay, but ink has run out

[Charlene99]

Hello everyone, I was hoping someone could please help. I have 4 days left of my current printer plan and had nearly 100 pages left to print so decided to print them before I downgraded my plan and lost them. Printed 44 pages but when I went to check them, they had all came out blank, except the first page which came out half and half, so it looks like it has run out 😭. My estimated ink levels for black are on about a third, I do not have another ink cartridge to put in, I have not been sent one for a long time, which is strange as I usually get them once I instal a new one and I do not know what to do. My 40 pages that I have printed have been wasted completely and will now cost me money to upgrade my plan to print them again. I am unable to contact anyone to ask about this, as apparently my support options have expired, but considering I chose this printer and plan to ensure I was never out of ink, I have been really let down. Why is my printer not detecting the true levels of my ink or sending me a new cartridge? Is there actually anyway I can speak to someone to get a new cartridge and also get some sort or reimbursement for the lost pages, unfortunately this was the only way I could find to talk to someone. The virtual assistant is great for technological errors, but this issue needs more support, and I could not see another issue like this one. Thank you in advance. 

[Anand_Andy]

Hi @Charlene99,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP ENVY 6010 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!