HP Envy 6020 Cartridge Carriage stalled

[Emeritusz]

Hello there!

This just happened tonight: HP Envy 6020 Cartridge Carriage stalled my cartridge carriage stalled and no matter what I am trying to do would not solve the issue...

I would be most grateful for a useful advise, please! 

Many thanks!

[Rainbow23]

Hi @Emeritusz,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing carriage jam issues with your HP ENVY 6020 All-In-One Printer.

Please follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn on the printer to complete the reset.

You may also check this document.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Emeritusz]

Many thanks for the advise but it did not help. 

Right now I am checking my options concerning cost: if I should have it fixed or just buy another one. 

[Rainbow23]

Hi @Emeritusz,

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

[Gunner898]

You were lucky to have a 'get it fixed' option.  Having paid for telephone support, they talked me through the measures I could find for myself or through the chatbot and then said "pay for an upgrade"!  If I do it certainly will not be HP

[Gunner898]

Having paid for telephone support they could only talk me through the steps I have already taken and can easily find online.  Those steps failing to resolve the issue, the advice was "upgrade", in other words buy a newer one!  

[Nal_NR]

Hi @Gunner898,

Welcome to the HP Support Community. 

I'd like to help!

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our support as the carriage stall looks like a potential hardware issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!