HP Envy 6020e printer from Hong Kong cannot use UK cartridges

[wongh]

I used an HP Envy 6020e printer in Hong Kong using HP67 ink cartridges. Now I moved to UK and found online HP305 ink are compatible. After installation I found they did not work. I googled and found on HP Community that I need the help of HP to reset my country, in order the HP 305 to work. Please help.

H Wong

6th Aug 2024

[Sneha_01]

Hi @wongh 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support