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‎01-19-2022 12:31 AM

HP Recommended

Hello, I bought an HP Envy 6020e printer but the color setup cartridge did not work during installation. After a complaint to the seller, he gave me a new color and black setup cartridge. When re-installing, the color setup cartridge is already OK, but the printer wants me to use the old black setup cartridge, but they also replaced it during the complaint. What should I do now?

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1 REPLY 1

‎01-22-2022 12:50 PM

HP Recommended

@Lea276

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you did not receive the setup cartridges. We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

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