HP Envy 6055 only prints outlines in magenta and yellow

[aarongoss]

I bought an HP Envy 6055 printer in October 2020.  I got about 12 print jobs out of it before it started printing only the outlines of what I printed, and that seemingly in a random color: magenta, yellow, or cyan.  Never black.  I've tried everything: replacing cartridges, cleaning cartridges, etc.  The problems actually started last Summer but I finally got some free time to try to troubleshoot over the last few days.

Looking at forums online, it seems like this is actually a really common problem with these printers.  Looks like the problem is a bad print head, which costs enough (especially in time) to replace that it's not worth it, especially since I'd just be putting in the same planned-obsolescent part I got the first time.

Entering my serial number, I find that HP actually backdated my warranty to August even though I didn't buy the printer until October and HP certainly knows that because A) I bought it directly from HP and B) they have the Web connection app so they know I didn't start using it until November.  That doesn't matter since the printer failed in Summer 2021, less than a year after either date, but THAT doesn't matter because HP offers NO OPTION to contact them if the product is outside their backdated warranty period.

I've been screwed by every HP product I've ever owned.  Laptops with terrible airflow and faulty hinges, garbage printers.  I'm actually pretty embarrassed I got suckered in again.

So I guess my question is: how do HP employees sleep at night knowing they work for such an awful company?  I understand that awful companies can exist indefinitely: there is a never-ending supply of new suckers to fleece, and capital markets being what they are, money will flow to these con artists forever.  But there just shouldn't be enough inhuman, soulless jerks in the world to keep working on these garbage products.  Obviously someone with a little bit of design know-how made the product look good.  How can this person continue working for a company they have to know is absolute garbage?  I mean, presumably they've tried to use an HP product?  So they have to know how bad it is.  How can they take a paycheck from this company and still go on living?

My thanks to anyone who can help me get to the bottom of this.

[Betty0610]

@aarongoss

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