HP Envy 6200 not printing black ink

[rodriguezjess]

Printer does not print black ink.  I have tried uninstalling and reinstalling drivers, restarting the computer and the printer, resetting network connections, and nothing seems to work.  I am beyond frustrated that I cannot communicate with an actual person who can help me.  I am ready to just toss it and look for another printer company.

[banhien]

@rodriguezjess 

Please try to remove the cartridges from the printer then follow these steps to perform a hard reset on the printer,

• Press the Power button to turn on the product,
• With the product turned on, disconnect the power cord from the rear of the product,
• Unplug the power cord from the wall outlet,
• Wait at least 15 seconds,
• Plug the power cord back into the wall outlet,
• Reconnect the power cord to the rear of the product,
• If the product does not turn on by itself, press the power button to turn it on,
• Printer comes back on and asks for the cartridges, then go ahead and put them back in.

Regards.