HP Envy 6200 printer will only print black and yellow

[Anlaby-10]

Hi My HP ENVY Photo 6200 printer will only print black and yellow I have changed the colour cartridge but it made no difference. I've also tried un-installing it and re-installing  but again no difference.

[Irfan_06]

Hi @Anlaby-10,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with print quality on your Printer.

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware is working fine) 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Anlaby-10]

Hi Irwin6

I've just tried  making a copy as requested but, the result is just the same , only printing Black and Yellow.

[Irfan_06]

Hi @Anlaby-10,

I am sorry to hear that the above steps did not help much.

Update the printer firmware by clicking on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Anlaby-10]

Hi Irwin6

I've already done that but, went through the process as per the link that you sent me  and it just confirms that the firmware is up to date.

Regards

Anlaby-10

[Irfan_06]

Hi @Anlaby-10,

I am sorry to inform you that we did not receive your private message.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little 

Take care and have a great day ahead!

Irwin6

HP Support

[Anlaby-10]

Hi Irwin6

sorry but not received a private message ?