HP Envy 6455e not printing in color.

[kawaiicandi]

Hello.

i am trying to print on my iMac, but I do not see an option for it. From what I have found on my computer it looks like my Envy 6455e is not telling it that there is color. I have checked every tab, and option I can think of I do not see a way to enable color. PLEASE HELP!

thanks!

Candi

[Nal_NR]

Hi @kawaiicandi,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with printing in color.

Try updating the printer firmware and see how it goes. Click here

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

• Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.
• Load plain white paper into the tray.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.
• A Cleaning printhead message displays, and a test page prints.

EXAMPLE OF TEST PAGE PRINTOUTS

• Examine the print quality on the test page.
• If the print quality is acceptable, you are done troubleshooting.
• If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.
• NOTE: printheads that are badly clogged might require another printhead cleaning cycle. Wait at least 30 minutes before cleaning the printhead again.

Click here for the remaining steps. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!