HP Envy 7155 -- photo printing is terrible with borders

[rayomoonshine]

I do installation and other tech support. A customer bought an HP 7155 printer direct from HP without checking with me first since I had been trying to find a printer for him. I had seen it but it didn't do borderless so I didn't recommend it.  His biggest concern was the separate photo paper tray, which this one had. He had another HP printer that went through the standard paper jam/out of paper errors, i.e. buy a new printer, but it printed borderless pictures very well from his Picasa software. He tried printing a picture the same way as before on the new one, but now there is a big gap on the right side, about 1/2 an inch or more, where the other printer's photos were fine, borderless and centered fully. The photos are 1:1.5 in pixel ratios, so printing on 4x6 paper should be perfectly proportional even with a slight border. He is very frustrated that he can't do a simple function that every other printer works well for. I hope it's something in the settings. I also tried printing from Irfan and Windows 10 Photos app, same results. I tried shrink to fit, which should be fine with the pixel ratio.

[Dragon-Fur]

@rayomoonshine 

Welcome to the HP Community.

According to the documentation...

The printer is capable of printing Borderless on the sizes of paper noted in the Specification.

NOTE that printers that support Borderless printing might only do so on selected paper sizes and paper types.

The margins are quite reasonable at 3 mm each side.

Considerations

If the photo is printed with Borders OR printed Borderless,

If the shape of original photo does not exactly fit the shape and size of the paper used for the print,

Use Crop or Shrink to Fit to force the shape of the image to match the shape of the paper.

Crop creates even borders (edging) around the printed photo.  The option might cut / remove portions of the original photo image to force the image onto the shape of the paper and provide the even bordering (edges).

Shrink to Fit retains the original shape of the photo / image.  The option can result in uneven borders around the edge of the content.

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Examples based on having installed the Full Feature Software / full driver printer software and using HP Smart (Windows).

Example - HP Smart - Windows - Simple Photo Print - 4x6 inch - Borders

HP_Smart_W10_Border_Print_4x6_1

Example - HP Smart - Windows - Simple Photo Print - 4x6 inch - Borderless

HP_Smart_W10_Borderless_Print_4x6_9

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The full driver provides the foundation on which other programs and printing software depend.

Preparation - Install Full Driver Printer Software

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4

Next...

Printer software not installed - OR - (still) installed but not working?

NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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References / Resources

 Product Specifications for the HP ENVY Photo 7155 All-in-One Printer (Z3M52A)

Section  Paper Handling

and

Borderless Printing

Yes (up to 8.5 x 11 in, 216 x 297 mm)

Print Margin Bottom (A4)	3 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7155 All-in-One Printer

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