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‎06-07-2021 10:31 AM

HP Recommended
Product: HP Envy 7645 Printer
Operating System: Microsoft Windows 10 (64-bit)

I replaced relatively new black ink cartridge with newer one thinking it needed replacement but the same error comes up.  That is,  Ink Cartridge Problem: Remove and reinstall the black ink cartridge, making sure it is correctly installed, them touch OK.  I keep doing this process but no success.  This is what is displayed on the printer screen.  Thanks.

Category:
1 REPLY 1

‎06-10-2021 08:13 AM - edited ‎06-10-2021 08:14 AM

HP Recommended

@Gopher5

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Black ink not printing: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/  
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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