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‎03-18-2022 08:23 AM

HP Recommended

My HP Envy 7800 printer is indicating low black ink.  it is not low, even replaced with new cartridge, still says no ink, wont print black

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1 person had the same question
1 REPLY 1

‎03-21-2022 02:05 PM

HP Recommended

@SWellness

 

Welcome to the HP support community.

 

I understand that you are getting low cartridge error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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