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‎04-09-2023 03:33 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

The black ink cartridge (64xl) on my HP 7858 printer was about half full but I suddenly got an error message stating that “the indicated cartridges are not communicating with the printer. If the problem persists, replace the cartridges".

 

I tried all the recommendations I could find, including - disconnecting power, factory reset, plugging directly into a wall socket (no powerstrip) and cleaning the contacts on both the printer and cartridge.

 

I also purchased a brand new HP 64xl cartridge and tried all the above steps again.

 

Is there anything else I can try?   This  seems like a software issue.    HP PLEASE HELP ME!

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