HP Envy 7858 stopped printing Cyan

[Student55]

Hi there,

My HP ENVY Photo 7858 All-in-One Printer stopped printing the color CYAN. I thought maybe my cartridges might be old so I replaced them with new ones. However after printing something I noticed that blue was not printing. I've tried several things but still no change. Was there something I missed? Here's what I've tried so far:

1. I restarted the printer but there was no change.

2. I printed a Print Quality Diagnostic page and Cyan did not print so I performed a clean cartridges levels 1, 2 & 3 but still no Cyan

3. I tried to perform an alignment but this came back as "alignment unsuccessful"

The last time I printed was before the latest macOS Monterey update to 12.5.1.  Any idea what else I can do? Many thanks in advance. 

[sandytechy20]

@Student55

Welcome to the HP support community.

I understand that the cyan ink cartridge is not printing, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

If the issue still persists, this could be a hardware issue and require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.