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‎01-04-2021 12:59 PM

HP Recommended
Product: HP Envy 5530
Operating System: Microsoft Windows 10 in S Mode

I just bought new replacement ink cartridges for my HP Envy 5530 packaged in the HP box labeled 61XL and I am getting the message that the ink cartridges are not compatible. 

The box plainly list my printer HP Envy 5530 among others as compatible printers.

can not get anything to print.

1 person had the same question
1 REPLY 1

‎01-12-2021 06:16 AM

HP Recommended

@CPanther515, Welcome to the HP Support Community!

 

Yes, HP 61 and HP 61XL ink cartridges are compatible with this model printer in the US region. Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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