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‎09-04-2024 04:01 PM

HP Recommended
Product: HP Pavilion TouchSmart 23-f217c All-in-One Desktop PC (ENERGY STAR)

Hp Envy Inspire 7900e series printer will not allow me to use generic ink cartridges. Is there a way besides unplugging it to fix this problem?

Category:
1 REPLY 1

‎09-07-2024 08:50 AM

HP Recommended

Hi @Ree318,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

HP printers, including the HP Envy Inspire 7900e series, often have firmware settings designed to work only with HP-branded ink cartridges. 

 

Unfortunately, this means that using third-party or generic ink cartridges can result in compatibility issues, such as error messages or the printer refusing to print.

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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