HP Envy Photo 6255 is not printint color

[fay81268]

My printer is not printing color. I checked the printing preferences and the greyscale option is off. I have used the cleaning cycle in my printer several times. I am using an ethernet connection but my printer is wireless.

[A_Gayathri]

Hi @fay81268 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already taken some initial troubleshooting steps, which is great. Let's try a few more things:

• Check Ink Levels: Ensure that your color ink cartridges have sufficient ink. Sometimes, if one of the color cartridges is low or empty, it can prevent color printing even if other colors are available.
• Print a Diagnostic Page: Most printers have a function to print a diagnostic or test page. This page usually contains color blocks that allow you to check if all colors are printing properly. Check if the color blocks are complete and accurate.
• Update Printer Drivers: Make sure you have the latest printer drivers installed on your computer. Sometimes outdated drivers can cause printing issues. Software and Drivers for HP ENVY Photo 6255 All-in-One Printer
• Restart Printer and Computer: Sometimes a simple restart can resolve connectivity or software glitches. Turn off your printer and computer, wait for a few minutes, then turn them back on and try printing again.
• Check Network Connection: Since you mentioned your printer is wireless but you're using an ethernet connection, make sure your printer is connected to the same network as your computer. You may need to check the printer's network settings to ensure it's properly connected.
• Try Printing from Another Device: If possible, try printing a color document from another device connected to the same network. This can help determine if the issue is specific to your computer or if it's a problem with the printer itself.
• Check Printer Settings: Double-check the printer settings on your computer to ensure that color printing is enabled and set as the default option.
• Reset Printer: As a last resort, you can try resetting your printer to its factory defaults. This will usually reset all settings, including network settings, so be prepared to reconfigure your printer if necessary.

Refer to this document:  HP ENVY Photo 6255 All-in-One Printer User manual

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues

I hope this helps. 

Take care and have a good day.

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