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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bulldawg1
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HP Envy Photo 7100: printer door won't open for cartridge change.

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HP Envy Photo 7100
Microsoft Windows 10 (32-bit)

HP Envy Photo 7100: printer door won't open for cartridge change.

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Jay_G24
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Hi @Bulldawg1,

 

I'd like to help!

 

Follow the instructions to open the ink cartridge door and replace the ink-

 

  1. Turn on the printer.

  2. Load plain white paper in the input tray.

  3. Open the ink cartridge access door.

    Image: Opening the ink cartridge access door

  4. Wait until the carriage is idle and silent before you continue.

  5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

    Remove the ink cartridge

  6. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.

    Holding the ink cartridge by its sides.

  7. Remove the plastic tape.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

    Remove the plastic tape

  8. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

    NOTE: 

    Install the color ink cartridge on the left and the black ink cartridge on the right.

    Snapping the ink  cartridge into place

  9. Repeat these steps to install the other ink cartridge, if necessary.

  10. Close the ink cartridge access door.

The printer starts an initialization process. It is normal for the printer to make noises during this process. After the process completes, the printer prints an alignment page.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Bulldawg1
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I tried your method several times.  Eventually I turned the printer off and waited a few minutes.  I was then able to open the  ink cartridge access door and replace the ink cartridge.  Thanks!

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Jay_G24
HP Support Agent
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That's great! I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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