HP Envy Photo 7855 Print Head Needs Cleaning

[tommybingo]

Hello,

how do i clean the printheads on my HP Envy Photo 7855? 

when i try to troubleshoot thru HP Smart and select print quality under the Tools category,  i get a message that the feature is not available for that printer...when i click on Advanced Settings i get a message that says can't open printer home or EWS page and this feature not available...

thank you in advance

tom

[Hawks_Eye]

@tommybingo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

You can try manually cleaning the printhead on your HP Envy Photo 7855 using the following methods.

Use the Printer's Built-In Cleaning Cycle

Since HP Smart isn't allowing you to clean the printhead, you can try the built-in cleaning option on the printer itself:

1. On the Printer Screen, tap the Setup icon (gear ⚙️).
2. Select Tools.
3. Choose Clean Printhead.
4. The printer will run a cleaning cycle and print a test page.
5. If the print quality is still poor, repeat the cleaning process up to two more times.

Manually Clean the Printhead

If the built-in cleaning doesn't work, you can clean the printhead manually:

Step 1: Remove the Ink Cartridges

1. Turn the printer on.
2. Open the ink cartridge access door.
3. Wait for the ink carriage to move to the center, then remove the cartridges.
4. Place the cartridges on a clean, lint-free surface with the nozzles facing up.

Step 2: Clean the Printhead Contacts

1. Take a lint-free cloth or coffee filter dampened with distilled water.
2. Gently wipe the copper-colored contacts and the nozzle area on the cartridges.
3. Let the printhead dry for a few minutes.

Step 3: Reinstall the Ink Cartridges

1. Reinsert the cartridges into their correct slots.
2. Close the printer cover and allow it to align the cartridges if prompted.
3. Try printing a test page.

Reset the Printer

If you're still facing issues accessing the printhead cleaning options:

1. Turn off the printer and disconnect the power cord from both the printer and wall outlet.
2. Wait 60 seconds, then plug it back in and turn it on.
3. Check if the printhead cleaning option becomes available.

If print quality issues persist after multiple cleanings, the printhead might be clogged beyond cleaning and may need replacement.

I hope this helps.

Take care and have a good day.

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Hawks_Eye

HP Support