HP Envy Photo 7855 remove and reinstall the indicated cartridge issue

[UnderdogAnomaly]

Hello.

I recently ordered a new ink cartridge, both color and black, for my HP Envy Photo 7855 printer after my old ones ran out of ink. I put the color cartirdge in its slot and it works fine, but when I put in the black ink cartridge, it creates the "remove and reinstall the indicated cartridge" issue people keep talking about. I just got this cartridge today. This is ridiculous.

I'm reposting this issue just for my sake. I had no problems with the ink cartridges for this printer before today. I don't know why this is happening now. I unplugged the printer and replugged it in, nothing happened. I tried cleaning the contacts of the cartridge with a small cotton swab with distilled water and nothing happened.

Are there any other solutions to this problem? I need it for work because I'm working remotely now.

[Kumar0307]

@UnderdogAnomaly, Welcome to the HP Support Community! I’m here to help.

I see that the new black ink cartridge is not working.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old ink cartridge and check for the error. If no error, then the new one is defective

If the error persists with 2 different ink cartridges, it could be an issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options for the defective HP ink cartridges (under warranty). 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!