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‎10-28-2023 09:33 AM

HP Recommended

Hi - I purchased a HP ENVY Photo 7858, and when I unboxed it there was no setup ink cartridges.  They do not appear to have been included. I haven't been able to bypass the "SETUP Cartridges Required" screen.  How can I get past this problem?

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1 REPLY 1

‎10-30-2023 05:10 AM

HP Recommended

Hi @Fishstix454,

 

Welcome to the HP Support Community

I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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