HP Envy Photo 7858 does not print

[21Beth]

My HP Envy Photo 7858 does not print (printing is so faint it almost looks like a blank page). The printer is basically brand new and only used a couple times. However it hasn’t been used in 6-9 months. The print cartridges have ink & I ran the “clean cartridges”. I ran a test page and quality page but can’t read what it might say since it is so faint. Any ideas? I hate to get rid of a brand new printer but I need to be able to print.

[Nal_NR]

Hi @21Beth,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document and still having issues, then either the cartridges are faulty or dried out.

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[21Beth]

This did not solve the issue.

[Nal_NR]

Hi @21Beth,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!