HP Envy Printer Ink Cartridge Error Message

[AKG08]

HP Envy 4500 printer says "Ink Cartridge Problem": The following ink cartridge(s) must be replaced.  I replaced the cartridges and still receive the error message.  I always use HP cartridges according to the specifications for this model.

I have tried resetting the printer by unplugging the power cord for 10 minutes and then powering it on again.  This did not fix the problem.  I have also tried shutting it down and restarting it, as well as removing and then replacing the ink cartridges.  

[VikramTheGreat]

Hi @AKG08,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out—I know how frustrating it is when your printer won’t recognize new cartridges, especially when you’re using genuine HP ink. You've already taken the right steps by resetting the printer and reinstalling the cartridges.
 

Let’s try a few more quick actions to get you printing again:

1. Double-Check Cartridge Compatibility

• The HP Envy 4500 uses HP 61 or HP 61XL cartridges.
• Make sure you didn’t accidentally install setup cartridges or cartridges from another printer model.

2. Clean the Cartridge Contacts

• Turn off the printer and unplug it.
• Open the cartridge access door and remove the cartridges.
• Use a lint-free cloth slightly dampened with distilled water to gently clean the gold-colored contacts on the cartridge and inside the printer.
• Let everything dry for 10 minutes before reinserting.

3. Reset the Printer

You’ve tried unplugging, but try this full reset:

1. Turn on the printer.
2. With the printer on, unplug the power cord from the back.
3. Unplug from the wall outlet.
4. Wait 60 seconds.
5. Plug it back into the wall first, then the printer.

4. Try One Cartridge at a Time

• Remove both cartridges.
• Insert only the black cartridge and check for errors.
• Then try only the color cartridge.
• This can help identify if one of them is faulty.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[AKG08]

I tried all of your suggestions, and I'm still getting an error message for the black ink cartridge, which is brand new and is the correct #61 black ink cartridge for my HP Envy 4500 printer.  I don't know what else to do.  Ink cartridges are not cheap.

[VikramTheGreat]

Hi @AKG08,

Thank you for letting me know. Sorry to hear about the issue, 

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[AKG08]

Hi.  The serial number is Edited. The FPU number is A9T80-64001

[VikramTheGreat]

Hi @AKG08,

Thank you for reaching back, the details you shared I was unable to find the information, It looks like the serial number is missing the character or number, So please do shre the details in a Private message or a Photo of the serial number in private not in public, so we can get all the help.

Keep me posted

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[AKG08]

I will share a photo of the label with the serial number, as well as a barcode number from the side of the printer.

The barcode number on the side is A9T80-80044.  This is the FPU number, also in the photo.

Serial number: CN4A6130G6

[VikramTheGreat]

Hi @AKG08,

Thank you for sharing the pc details. I was not able to find any details with the Serial number shared.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support