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‎06-25-2023 08:02 AM

HP Recommended
Product: HP ENVY Pro 6452 All-in-One Printer

Apparently this is a known issue, this printer not printing Cyan. I wish I knew that before I purchased it. I bought this printer 5 days ago and 3 days in it stopped printing Cyan. We tried everything to fix it so we went back to the store to exchange it. We have had the new one a day and right from the start this one is not printing any Cyan either.

I cleaned the print heads multiple times. 

I ran a diagnostic test.

I checked the ink cartridge.

I cleaned the ink cartridge.

I reset the printer.

I unplugged the printer for 60+ seconds. 

 

Has anyone had this issue and successfuly got the cyan to WORK?!  I'm so frustrated. 

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1 REPLY 1

‎06-27-2023 02:23 PM - edited ‎06-27-2023 02:27 PM

HP Recommended

Hi @Sanityisunrated,

 

Welcome to the HP Support Community. 

 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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