HP Envy Pro 6452 has a new black ink cartridge but prints faded black ink (if at all)

[whywontyouhelp1]

I recently changed the black ink cartridge on my HP Envy Pro 6452 printer, despite it saying it had moderate levels of black ink, because when it prints black ink it's faded or has white lines through it (if the blank ink comes out at all). The new cartridge has not solved the issue either. I went through all the steps from the virtual assistant (cleaning the printer head, cleaning smears, aligning, etc.) and nothing has worked. And since I'm "out of warranty" HP refuses to help me fix their product aside from letting me post on this forum.

[Nal_NR]

Hi @whywontyouhelp1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Update the firmware. Click here

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer itself.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.