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‎03-11-2022 08:01 PM

HP Recommended
Product: HP ENVY Pro 6458 All-in-One Printer
Operating System: macOS 12.0 Monterey

i have an HP Envy Pro 6458 and it will not align. Nothing is printing. The ink cartridges appear to be installed correctly. When I attempt to align the printer prints out blank pages and then when I scan the blank page in nothing happens. Please help me resolve.

Category:
3 REPLIES 3

‎03-15-2022 02:45 PM

HP Recommended

@dpuerto

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎03-16-2022 03:07 PM

HP Recommended

Nothing worked so I threw it in the garbage versus ever have to deal with a technician to have this HP(OS) serviced. Trash

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‎03-20-2022 09:16 AM

HP Recommended

I understand. 

 

Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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