HP Firmware Update disabled 3rd Party Ink Cartridges

[coolmellowdude]

I cancelled HP Smart Ink service.  Purchased 3rd party ink cartridges.  They work for 2 weeks, and then HP pushes a firmware update to my printer and disabled the ink cartridges.  I'm now getting error message.  One or more ink cartridges are defective, please replace.

Is HP's action illegal?

[Kuroi_Kenshi]

Hi @coolmellowdude,

Welcome to the HP Support Community! 

I totally understand your concern here. Just to clarify, HP does not block the use of third-party cartridges altogether. However, HP printers with Dynamic Security are designed to protect the hardware, they may block cartridges that are using non-HP chips or modified electronic circuitry, especially if they pose a risk to the printer's performance or reliability.

This isn't about making it illegal or forcing customers, but rather ensuring the printer works safely and as intended. So if you're running into errors after a firmware update, it's likely because the third-party cartridge is not fully compatible with HP’s dynamic security measures.

To avoid these issues in the future, it’s best to use genuine HP cartridges, they're tested for quality, safety, and long-term use.

I hope this helps.

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