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‎03-18-2024 03:36 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I purchased Genuine HP Cartridge Ink for my HP Envy Photo Printer 7800 All In One

The HP App was showing that the Black Cartridge was 2/3 Full

However, I was unable to print.  I contacted HP Support and they advised me to clean the Printer Head.  I did so.  Did not help.  

A friend told me to change the Black Cartridge.  So I purchased another cartridge and the new one did the trick.  My printer is fine now.  I would like to be reimbursed for the defective Black Cartridge that needed to be replaced.  However, I cannot find a way to contact HP regarding this matter.

Can anyone help?

Thank you.  F. Osher

 

 

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