HP HAS HORRIBLE SUPPORT!!!!

[Bailbond_Chic]

I HAVE PLACED AN ORDER FOR A REPLACEMENT PRINT HEAD TWICE , WHICH CANCELLED TWICE FOR NO APPARENT REASON. HP NEVER SENT ANY TYPE OF NOTIFICATION I WAITED THE FIRST TIME OVER A MONTH THINKING MY PART  WAS PREPARING TO SHIP.  I GO CHECK MY ORDER STATUS.. "CANCELLED!" I PLACE SECOND ORDER, SAMETHING HAPPENS, I CALL THE HP STORE THEY CAN NOT HELP ME, THE ONLY HELP YOU CAN GET IS A VIRTUAL ASISTANT THAT IS WORTHLESS!!!! IF THERE IS A WAY TO GET A LIVE REPRESENTATIVE VIA CHAT, PLEASE TELL ME!

[Dragon-Fur]

@Bailbond_Chic 

The HP Community has absolutely no influence over what is sold, not sold, or any operation - at the HP Store.

We are "you", we are owners and users of HP Tech.

I understand your frustration - not getting what you want is frustrating and aggravating.

In practical terms, if you can find the parts you want to purchase at another vendor, it is time to check those options.

What else?

Contact the HP Store Customer Service.

They cannot make the parts available, of course, but there might be a viable option that was missed in the regular ordering process.

New Product? Need Help? HP Online Store – USA – Customer Service

•  Store/HP.com USA Sales

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Customer Service - Examples

• HP Store Customer Service - USA

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

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OR

•  HP Store – Australia – Contact the Store - Customer Service

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What else?

I will send this to the the Review process.

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If the answer helped resolve your issue, Click "Accept as Solution" .

[Riddle_Decipher]

@Bailbond_Chic I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.