HP INKTANK 415 Cartridge Problem

[Crischell]

Printer has cartridge problem. I tried all troubleshooting steps per the virtual agent but it still isn’t working. The error was with the black cartridge. What else I should do without having to buy a new one and paying extra for check up?

[Kumar0307]

@Crischell, Welcome to the HP Support Community! I’m here to help.

I see that the new black ink cartridge is not working. Make sure you are using HP ink cartridges.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old ink cartridge and check for the error. If no error, then the new one is defective

If the error persists with 2 different ink cartridges, it could be an issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options (under warranty). 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!