HP Ink Advantage 1015 Ink Not Compatible Error

[xdarwinian0822]

Hi,

I had just bought a new ink cartridge for my Ink Advantage 1015 printer that was given to me by my brother. I can't use the printer due to "ink not compatible" error message.

What should I do?

[Irfan_06]

Hi @xdarwinian0822,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[xdarwinian0822]

Hi Irwin,

I tried your recommendation but I regret this didn't solve the issue. Can you send me a regional reset code instead?

[Irfan_06]

Hi @xdarwinian0822,

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[xdarwinian0822]

Hi Irwin,

Which country did you move from and to?

From Saudi Arabia to the Philippines 

Do you have the ink cartridges for both regions?

I only have the Philippine version of inks. The color cartridge is working fine but the original black cartridge with the same cartridge number is not compatible.

Do you have a printer USB cable or is it connected wirelessly?

I have a USB cable.

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

Yes.

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

Windows OS.

2) Confirm the printer model.

HP Ink Advantage 1015

[Irfan_06]

Hi @xdarwinian0822,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[xdarwinian0822]

Hi Irwin,

I will try to do your instructions over the weekend for I'm been busy at off-site work. Thank you.

[Irfan_06]

Hi @xdarwinian0822,

Please perform the above shared steps at your convenience and share the screenshot in a private message to assist you further with the reset codes.

Take care and have a great day ahead!

Irwin6

HP Support