HP Ink

[KathiBT]

I have the HP OfficeJet Pro 6978 at home.  It's several years old but has always gotten pretty light use.  The last few years I maybe printed out several sheets a week.  But every time I go to print something, the ink is dried out or I get a message that the ink tank is almost empty (which is impossible).  So I have to waste most of the ink cleaning the cartridges as many as five times.  Then it prints nicely a few times and then if several days go by, we invariably start all over again with the sketchy printing jobs and the almost empty cartridges.  I'm using HP ink cartridges which I usually get at Staples.  Suggestions?

[Pallipurath]

Hi @KathiBT,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with the ink cartridges. I regret to hear that these problems occur frequently and that you have to clean the cartridges each time. I kindly request you to share a picture of the cartridge. 

I also recommend purchasing cartridges from the official HP Store, as some HP cartridges may have issues with the chip sold by the third party vendors. I would request you to please share the picture of the cartridge and check if its Genuine Cartridges.

https://www.hp.com/us-en/cartridge/anti-counterfeit.html 

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!